Department of National Defence - Reports on Plans and Priorities 2013-14

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The Office of the Ombudsman for the Department of National Defence and the Canadian Forces

The Office of the Ombudsman acts as a direct source of information and referral for the men and women of the Canadian Armed Forces (CAF), Department of National Defence (DND) employees, military families and other constituents. The office helps individuals access existing channels of assistance or redress when they have a complaint or concern. It also investigates complaints and serves as a neutral third party on matters related to Defence and, when necessary, reports publicly on these issues.

Aligned with Defence priorities for fiscal year (FY) 2013-14 in terms of strengthening the Defence Team and maintaining Defence affordability, the Ombudsman will continue to deliver affordable quality services to the Defence community and value-for-money to Canadian taxpayers.

Over the past four years the Ombudsman's office has reorganized to become a more innovative, nimble and constituent-focused service provider. To that end, case backlogs have been completely eliminated and a new Case Management System was developed from existing departmental resources with minimal cost to taxpayers.

In FY 2013-14 the Ombudsman will:

  • Continue to enhance the awareness of the Ombudsman's role and mandate with the Defence community with a view to assisting constituents in obtaining early resolution of complaints at the lowest level possible.
  • Assist the Defence community by further improving the capacity of front line staff to deal effectively with complex and sensitive issues and investigations in a timely, service standards-based manner.
  • Develop and maintain the capacity to better identify and address systemic issues affecting DND/CAF.
  • Complete its systemic review of military families.
  • Complete four mini-systemic investigations: Delays with claims and grievances at Director General Compensation and Benefits; the care and treatment of Reservists suffering from operational stress injuries; Reserve Force compensation issues; and civilian classification grievances.
  • Streamline and align all resources of the Ombudsman's office to directly support core functions. Ensure best and effective use of taxpayer dollars.

Financial Resources

($000's) by FY Forecast Spending
2012-13*
Planned Spending
2013-14
Planned
Spending 2014-15
Planned
Spending 2015-16
Vote 1 – Salary and Personnel 4,915 4,982 4,999 4,999
Vote 1 – Operating and Maintenance 1,456 1,064 1,085 1,101
Sub-total Vote 1 6,371 6,046 $6,084 $6,100
Vote 5 – Capital -
Grand Total $6,371 $6,046 $6,084 $6,100

Source: The Office of the Ombudsman, Assistant Deputy Minister (Finance and Corporate Services) Group

*Forecast spending as of T2.

Due to rounding, figures may not add up to totals shown

Human Resources

Forecast
2012-13
Planned
2013-14
Planned
2014-15
Planned
2015-16
Civilian FTEs 55 56 56 56

Source: The Office of the Ombudsman, Assistant Deputy Minister (Human Resources-Civilian) Group