Modernizing the Canadian Armed Forces’ Relocation Program

A new Canadian Armed Forces (CAF) relocation program contract has been awarded to BGRS (formerly Brookfield Global Relocation Services), but it will only come into effect on December 1, 2017.

 “The changes to the new service delivery model will address increasing expectations from CAF members for a modern and innovative relocation program that provides greater flexibility and immediate access to information,”  said Rock Dumont, Acting Director Relocation Business Management, Department of National Defence.

Extensive consultations with stakeholders, including members and their families, concluded there is an increased expectation for a modern and innovative service delivery.  As such, in place of face-to-face services with set hours, CAF members will have access to a self-directed and web-based program that will be accessible 24/7 from any location with Internet access. The interactive website will provide CAF members and their families the opportunity to work through their move at their own pace, with timely and customized information available to them throughout every step of the relocation process.

 “Being able to sit at home with my family, at a convenient time, will significantly reduce the stress of initiating the relocation process, ”  said Lieutenant-Colonel Paula Fraser, 19 Wing Administrator, who has moved nine times throughout her career in the CAF.  “Having access to an instant online chat will allow us to plan without delays. I look forward to having more flexibility during my next move.”  

The main goal of the modernized relocation program is to ensure that all CAF members and their families are provided with high-quality relocation services that meet their current and future needs.

It should be noted that there will be no impact on members for most of 2017.  Any relocation initiated prior to December 1, 2017 will continue to be administered under the existing contract.  

Stay tuned for more information on future changes.

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