Case Management

The Case Management Program is designed to help eligible CAF members identify and access health, pension and other related resources and to ensure continuity of care.

The Canadian Forces Health Services Case Management Program has more than 60 Nurse Case Managers across the country to provide you with the best care possible. A Nurse Case Manager is available at most Canadian Forces Health Services Medical Clinics. For referral or contact information please contact your Base Medical Clinic.

Vision, Mission and Values

Vision Statement

The Case Management program will ensure that all eligible CAF members will have access to and knowledge of the scope of services and benefits available to them.

Mission

The CM program will provide standardized services to eligible CAF members across Canada.  Canadian Forces Health Services Nurse Case Managers demonstrate expertise in complex health and social needs planning.  As leaders in coordination and facilitation, Nurse Case Managers integrate all Case Management roles to promote and optimize the health and well-being of CAF members.  Nurse Case Managers:

  • work in partnership with CAF members and their social network,
  • support Member rights,
  • focus on quality and continuity of care,
  • work in an inter-professional and inter-organizational environment,
  • integrate a holistic perspective to client goals,
  • demonstrate compassion, empathy and caring in dealing with Members and their social network,are accountable.

Value Statements

  • Teamwork: We will develop partnerships with CAF members, the CAF and Civilian providers to ensure timely and seamless provision of care.
  • Caring: We will treat all CAF members with dignity and respect while providing compassionate care and sharing with them the responsibility for their health.
  • Quality: We are committed to quality improvement and excellence in order to ensure the provision of safe, timely, effective and efficient services.
  • Professionalism: We will provide professional services to CAF members by providing up to date education and information.
  • Trust: We are committed to developing a relationship built on trust and confidentiality with all those that we work with and serve.
Contacts

 

LocationMailing Address
Bagotville

Case Management Section
25 CF Health Services Centre Bagotville
PO Box 5000 Stn Bureau-chef
Alouette, Quebec G0V 1A0

Borden

Case Management Section
31 CF Health Services Centre Borden
PO Box 1000 Stn Main
Borden, Ontario L0M 1C0

Calgary

Case Management Section
1 Field Ambulance Det Calgary
Waters Bldg.
4225 Crowchild Tr SW
Calgary, Alberta T3E 1T8

Cold Lake

Case Management
22 CF Health Services Centre Cold Lake
PO Box 6550 Stn Forces
Cold Lake, Alberta T9M 2C6

Comox

Case Management Section
21 CF Health Services Centre Comox
PO Box 1000 Stn Main
Lazo, British Columbia VOR 2K0

Edmonton

Case Management Section
1 Field Ambulance Edmonton Medical Clinic
PO Box 10500 Stn Forces
Edmonton, Alberta T5J 4J5

Esquimalt

Case Management Section
CF Health Services Centre (Pacific)
PO Box 17000 Stn Forces
Esquimalt, British Columbia V9A 7N2

Gagetown

Case Management Section
42 CF Health Services Centre Gagetown
PO Box 17000 Stn Forces
Oromocto, New Brunswick E2V 4J5

Greenwood

Case Management Section
26 CF Health Services Centre Greenwood
PO Box 5000 Stn Main
Greenwood, Nova Scotia B0P 1N0

Halifax

Case Management Section
CF Health Services Centre (Atlantic)
PO Box 99000 Stn Forces
Halifax, Nova Scotia B3K 5X5

Kingston

Case Management Section
33 CF Health Services Centre Kingston
PO Box 17000 Stn Forces
Kingston, Ontario K7K 7B4

London

Case Management Section
32 CF Health Services Centre London
701 Oxford St East
London, Ontario N5Y 4T7

Longue-Pointe

Case Management Section
41 CF Health Services Centre St-Jean
PO Box 100 Stn Bureau-chef
Richelain, Quebec J0J 1R0

Moose Jaw

Case Management Section
23 CF Health Services Centre Det Moose Jaw
PO Box 5000 Stn Main
Moose Jaw, Saskatchewan S6H 7Z8

North Bay

Case Management Section
31 CF Health Services Centre Det North Bay
GD Stn Main
Hornell Heights, Ontario P0H 1P0

Ottawa

Case Management Section
CF Health Services Centre (Ottawa)
101 Colonel By Dr.
Ottawa, Ontario K1A 0K2
Email: CaseManagementOttawa@forces.gc.ca

Petawawa

Case Management Section
2 Field Ambulance
PO Box 9999 Stn Main
Petawawa, Ontario K8H 2X3
Email: Case.Mngt@forces.gc.ca

Shilo

Case Management Section
11 CF Health Services Centre Shilo
PO Box 5000 Stn Main
Shilo, Manitoba R0K 2A0

St-Jean

Case Management Section
41 CF Health Services Centre St-Jean
PO Box 100, Stn Bureau-Chef
Richelain, Quebec J0J 1R0

St. John's

Case Management Section
26 CF Health Services Centre Det St. John's
2028 Stn C
St. John's, Newfoundland A1C 6B5

Toronto

Case Management Section
32 CF Health Services Centre Toronto
1 Yukon Ln.
Toronto, Ontario M3K 0A1

Trenton

Case Management Section
24 CF Health Services Centre Trenton
PO Box 1000 Stn Forces
Astra, Ontario K0K 3W0

Valcartier

Case Management Section
5 Field Ambulance
Valcartier Medical Clinic
PO Box 1000 Stn Forces
Courcelette, Quebec G0A 4Z0
Email: gestion_cas_valcartier@forces.gc.ca

Vancouver

Case Management Section
CF Health Services Centre (Pacific) Det Vancouver
4050 4th Ave. W
Vancouver, British Columbia V6R 1P6

Wainwright

Case Management Section
12 CF Health Services Centre
GD Stn Main
Denwood, Alberta T0B 2H0

Winnipeg

Case Management Section
23 CF Health Services Centre
PO Box 17000 Stn Forces
Winnipeg, Manitoba R3J 3Y5

Headquarters

CF Health Services Group HQ
Director of Medical Policy
101 Colonel By Drive
Ottawa, Ontario K1A 0K2

 

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