Military Pension Renewal

Canadian Armed Forces Pension Plans Administration Transition

On July 4, 2016, the administration of Canadian Armed Forces (CAF) pension plans for active members will be transferred to the Government of Canada Pension Centre at Public Services and Procurement Canada (PSPC) (formerly Public Works and Government Services Canada).

Pension payments for retired CAF members and their survivors/child(ren) will continue to be supported by the Specialized Services Division (SSD) at PSPC until January 3, 2017, at which time they will be administered by the Government of Canada Pension Centre at PSPC.

Project Background

What is changing with the Canadian Armed Forces Pension Plans Administration?

The administration of Canadian Armed Forces (CAF) pension plans is being transferred to the Government of Canada Pension Centre (GCPC) at Public Services and Procurement Canada (PSPC) (formerly Public Works and Government Services Canada (PWGSC)).

When is the change to the administration of the Canadian Armed Forces (CAF) pension plans taking place?

DND is moving the administration of Canadian Armed Forces (CAF) pension plans to Public Services and Procurement Canada (PSPC) in two phases. On July 4, 2016, the responsibility for the administration of the CAF pension plans for active members will be fully transferred to the PSPC Government of Canada Pension Centre (GCPC) in Ottawa (phase 1).

Pension payments for retired CAF members and their survivors/child(ren) will continue to be supported by the Specialized Services Division (SSD) at PSPC until January 3, 2017, at which time the administration of pension payments will be transferred to the PSPC Government of Canada Pension Centre (GCPC) in Ottawa (phase 2).

Will the Government of Canada Pension Centre in Ottawa be staffed with people who understand the unique situations faced by members of the CAF?

The Government of Canada Pension Centre (GCPC) will be staffed by Pension Experts who are experienced and knowledgeable about Canadian Armed Forces (CAF) pensions and understand the unique situations faced by active and retired members. 

Why make the change?

The current DND pension administration business processes and system environment requires a transformation to a modernized pension solution aligned with industry best practices. There are a number of reasons:

  • The current DND Pension administration business processes and system environment currently depends on outdated technology that is expensive to maintain, and limits the ability to provide modern services such as online self-service, and relies on manual processes.
  • Treasury Board Secretariat is leading a transformation towards a common integrated solution for the administration of all federal public sector pension plans.
  • Members and pensioners will benefit from industry-standard technology.

Pension Experts will be able to offer an improved level of individual counselling to members because of greater automation of processes and information.

This change aligns to the common Government of Canada pension administration standards for the administration of all federal public pension plans.  The Government of Canada Pension Modernization Project – Canadian Forces Superannuation Act (GCPMP-CFSA) initiative is an important business transformation that is introducing standardized client service delivery processes, procedures and tools that are aligned to the best practices and are supported by a Commercial-off-the-Shelf (COTS) technology.  The delivery of pension services for the Public Service Superannuation Act and the Royal Canadian Mounted Police Superannuation Act is already the responsibility of the Public Service and Procurement Canada (PSPC) Government of Canada Pension Centre. The Canadian Forces Superannuation Act is the third component of this transformation, and will be administered from the new Government of Canada Pension Centre (GCPC) in Ottawa.

What do you mean by administration of pension plans?

Administration of the pension plans includes providing pension services to active and retired members, determining benefit entitlements and calculating pension benefits in accordance with pension legislation for both Regular and Reserve Force members and their survivors/child(ren).  It also includes issuing payments to retired members and providing pension administration services (i.e. responding to inquiries, processing pension benefit payments, remitting deductions for payroll taxes, and producing statements of remuneration) to Canadian Armed Forces (CAF) retired members and their survivors/child(ren).

What do you mean by administration of pension payments?

The administration of ongoing pension payments includes:

  • Issuing monthly pension payments to retired members and their survivor/child(ren);
  • Issuing Lump Sum Pension Benefits (Transfer Value (TV) or Return of Contribution (ROC));
  • Administering deductions for service purchases, supplementary death benefits, income tax, garnishments, etc.;
  • Issuing tax slips;
  • Issuing annual statements; and
  • Applying indexation rates.

Transition - Release 2 -  Effective January 3, 2017

What is transition?

In December 2016, prior to implementing the new solution, pension services will be limited as the current pension administration system is disabled and the new pension solution is brought online. Every effort is being made to minimize the impact to members. Essential services such as ongoing pension payments and the issuance of tax receipts will continue to be provided but administrative services may be limited during the transition period (see Contact Information below).  This transition also affects the Public Service and Royal Canadian Mounted Police (RCMP) pension solutions. 

 

When is transition?

There will be a transition period prior to the release of the new solution from December 17, 2016 to December 31, 2016. 

Who do I contact during transition?

During this period, active members will continue to contact the Government of Canada Pension Centre.  Annuitants and Survivors will continue to contact the Specialized Services Division for urgent inquiries and cases such as Death in Service. (See contact information below).

Will service be impacted at transition?

Pension Experts at the Pension Centre and the Specialized Services Division will not have access to the systems until January 3, 2017.  The following will occur:

  • Pension Experts will be available at both the Government of Canada Pension Centre and the Specialized Services Division to answer queries;
  • Calls will be answered and recorded
  • Items will be logged and prioritized
  • Calls will be tracked

After the implementation on January 3, 2017, Pension Experts will have the ability to process payments in the new system.  Members/Annuitants and Survivors will be contacted by a Pension Expert for further counselling and processing.

How will emergency payments be handled during the transition period?

Only emergency Death in Service payments can be processed during the transition period.

Will I receive my ongoing pension payments as usual during transition?

Yes.  You will receive your ongoing monthly payments as usual. 

As an active member will this transition have any affect on my pension contribution rates?

No.  There will be no change to your pension contribution rates as a result of the transition to Public Services and Procurement Canada (PSPC).  Your contribution rates will continue to be based on your plan eligibility status. 

Will I have to do anything to transfer my pension file?

No.  For active members, your files will be transferred automatically – you do not need to take any action.  

Where do I go for more Information?

See Contact Information below.

Contact Information - Active Members

Contact Information - Active Members

Active members contact the Government of Canada Pension Centre (GCPC):

  • Telephone: 
    • Toll-free: 1-800-267-0325
      • Monday to Friday: 8:00 a.m. to 4:00 p.m. (your local time),
    • Outside Canada and the United States: 613-946-1093
      • Monday to Friday: 
      • 8:00 a.m. To 4:00 p.m. (Eastern Standard Time) collect calls accepted
  • Facsimile:
    • 418- 566-2865                                              
  • Email:
  • Mailing Address:  
    • Public Works and Government Services Canada
      Government of Canada Pension Centre – mail facility,
      PO Box 9500,
      Matane, Québec 
      G4W 0H3
    • Note: Members must include their pension number or service number on all correspondence.
  • Website:

Process Changes for Active Members, Bases & Units starting July 4, 2016

What features will be available for active members?

The new pension solution offers the following:

  • A Secure Self-Serve Web Portal, containing active member’s live pension information will enable members to:
    • Update personal contact information such as address, e-mail, or phone number;
    • Access a Pension Benefits Calculator to estimate the value of pension benefits upon retirement;
    • Access a Service Buy Back Calculator to estimate the cost of buying back previous service, estimate the resulting increase in pension benefits and estimate the repayment period for Service Buy Back (SBB);
    • View Service Buy Back payment status to see a summary of service buy backs and repayment periods;
    •  Access a Survivor Benefits Estimator to obtain information on what type of benefits survivors might be entitled to;
    • Securely make web enquiries; and
    • Access to Pension Benefits Statement – this tool gives access to a personalized Pension Benefits Statement published on a yearly basis (available after December 2017).
  • Integration of virtual file management, client relationship management and the pension system to provide efficient and effective client services;
  • Greater accuracy, consistency and timeliness in processing transactions and payments;
  • Environmentally friendly operations resulting from the elimination of paper files through imaging documents;
  • Access to Pension Experts with experience in all aspects of pension including the 3 plans – Public Service Superannuation Act (PSSA), Royal Canadian Mounted Police Superannuation Act (RCMPSA) and Canadian Forces Superannuation Act (CFSA); and
  • Increased hours of operation.
How do I get access to the Secure Web Portal?

You will require a Public Key Infrastructure (PKI) card to access the Secure Web Portal.  If you do not currently have an active PKI card you will need to contact your Local Registration Authority (LRA) who is responsible for issuing PKI cards.  If you are posting this Active Posting Season (APS) please wait to apply for your PKI card until you arrive at your gaining unit.

If I don’t have access to the Secure Web Portal or do not want to use it?

An active member can always contact the Government of Canada Pension Centre (GCPC) by phone, fax or email to obtain information regarding their pension, receive counseling, change their contact information, get forms, etc.

How do I update my address?

After 4 July, 2016, you can update your address on the Secure Web Portal or by contacting the Government of Canada Pension Centre (GCPC) by phone, fax or email (See Contact Information above).  However, it is still important to make sure your Base also has your current address.

In the event that the member’s address is invalid, GCPC will contact Director Pensions and Social Programs (DPSP) to obtain the member’s new address.  DPSP will liaise with the Bases to obtain the member’s coordinates and update the member’s address in the Human Resources Management System (HRMS) so that it is also updated in the new pension solution via the new CF HR/Pay interface process.

Who do I go to for information on my pension?

After July 4, 2016 it is important that you contact Government of Canada Pension Centre (GCPC) (see Contact information above) for any information such as counseling, forms or timelines, regarding your pension benefits.  With the new solution, Bases will no longer have access to your pension information.

What do I do when I go on Leave Without Pay (LWOP)?

You will still consult with your Base for your entitlement to take LWOP and the impacts to pay and insurances during the LWOP period.  Effective immediately Bases should not provide counselling on impact of LWOP on pension benefits and pension contribution owed.  Contact the Government of Canada Pension Centre (GCPC) (see Contact Information above) who will counsel you on the impact of LWOP on your pension benefits and set up a repayment plan.  The new solution will transfer this information to the pay system for recovery from your pay.  Forms are available on the Canadian Armed Forces Pensions Website. 

What do I do if I want to buy back service?

After July 4, 2016, active members can use the Service Buy Back (SBB) calculator on the Secure Web Portal or contact the Government of Canada Pension Centre (GCPC) to

  • Estimate the cost of buying back previous service;
  • Estimate the resulting increase in pension benefits; and 
  • Estimate the repayment period.

Contact GCPC who will use the new solution to calculate the amounts required to count this service for benefits on release.  GCPC will counsel you on the purchase of prior service, including the forms to use, process required and timelines.  New forms must be used for this process to ensure timely processing of SBB application.  Forms are available on the Canadian Armed Forces Pensions Website starting July 4, 2016.

Where do I send lump sum payments for Leave Without Pay (LWOP) pension contribution owed or Service Buy Back (SBB)?

Effective July 4, 2016, all lump sum cheque payments for Leave Without Pay (LWOP) pension contributions owed and/or Service Buy Back (SBB) must be mailed to Government of Canada Pension Centre (GCPC) along with CF-FC Form 570 to the address below:

Public Works and Government Services Canada
Government of Canada Pension Centre - Mail Facility
PO Box 9500
Matane, QC G4W 0H3

Forms are available on the Canadian Armed Forces Pensions Website

How do I Name a Beneficiary for SDB?

Effective July 4, 2016, members must complete Form CF-FC 2196 to designate a beneficiary under the Supplementary Death Benefit Plan (SDB).  Bases must ensure that the current Form CF 497 is no longer used and that stock is destroyed. 

Members who have designated a beneficiary under the old form CF 497 and have no changes to their designated beneficiary are not required to submit a new form.

Original copies of Form CF-FC 2196 must be mailed to the Government of Canada Pension Centre (GCPC) for imaging:

Public Works and Government Services Canada
Government of Canada Pension Centre – Mail Facility
PO Box 9500
Matane QC G4W 0H3

Forms are available on the Canadian Armed Forces Pensions Website.

 Bases must ensure that they retain a copy of the member’s form and place it on the member’s personal file.

What forms should I use after July 4, 2016 and where do I find them?

New forms will be available on the Government of Canada Pension Web Site effective July 4, 2016. Existing DND pension forms will be removed from the DND Forms Catalog, but will continue to be processed until July 4, 2016.  All forms provided by the Specialized Services Division (SSD) at Public Service and Procurement Canada (PSPC) for retired members and their survivors or children will continue to be used until December 30, 2016. 

Forms are available on the Canadian Armed Forces Pensions Website

What happens in relation to pension benefits when I release?

Bases will continue to enter the release date and termination reason in the Human Resources Management System (HRMS).  The termination date and reason are transferred to the new solution along with the information required to process pension benefits via the CF HR/Pay interface.  Government of Canada Pension Centre (GCPC) will:

  • Provide you with a package of information and forms to initiate your pension benefit payments,
  • Answer any questions, and
  •  Provide counseling.
What happens when there is a Death in Service?

Bases and Units will continue to complete the Casualty Notification.  Effective July 4, 2016, when a member dies in service the Government of Canada Pension Centre (GCPC) receives the Casualty Notification as well as date of death from the HR/Pay system.  GCPC will calculate the Supplementary Death Benefit (SDB) payment amount.  The target timeframe for issuing SDB payments is within 72 hours after receipt of the Casualty Notification. 

Contact Information - Annuitants and Survivors - Up to December 31, 2016

Contact Information

Annuitant/survivors continue to contact Specialized Services Division (SSD)

  • Telephone:
    • Toll free: 1‑800‑267‑0350
    • National Capital Region: 613‑952‑9933
    • Telephone teletype (TTY): 1‑855‑255‑9935
    • Monday to Friday 8:00 a.m. to 4:00 p.m. (EST)
  • Facsimile:
    • 613‑952‑9821
  • On-line or by e-mail
  • In writing
    • Public Works and Government Services Canada (PWGSC)
      Specialized Services Division
      1451 Coldrey Ave
      Ottawa Ontario (ON) K1A 0S5
  • Note: Always include your pension number or Service number when writing.
  • Web Site: 

Contact Information - Annuitants and Survivors - Effective January 03, 2017

Contact Information

Telephone: 

  • Toll-free: 1-800-267-0325
    • Monday to Friday: 8:00 a.m. to 4:00 p.m. (your local time),
  • Outside Canada and the United States: 613-946-1093
    • Monday to Friday: 
    • 8:00 a.m. To 4:00 p.m. (Eastern Standard Time) collect calls accepted

Facsimile:

  • 418- 566-2865                                              

Email:

Mailing Address:  

  • Public Works and Government Services Canada
    Government of Canada Pension Centre – mail facility
    PO Box 9500
    Matane, Québec 
    G4W 0H3

Note: Members must include their pension number or service number on all correspondence.

Website:

 Additional information regarding the transition of Annuitants and Survivors to the Government of Canada Pension Centre on January 03, 2017

Are there any changes for retired members.

There are no changes prior to January 03, 2017.  Retired members and their survivors or child(ren) will continue to receive ongoing pension payments as usual.

As a retired member, will this have any effect on my pension benefit payments?

In January 2017, your pension payment will be transferred automatically from the current system to the Government of Canada pension system. There will be no interruption to your monthly benefit payments.

The transfer from one pension system to another may result in a minor change to the amount of taxes withheld from your monthly benefit payment.  The Government of Canada pension system uses an alternate Canada Revenue Agency approved formula for calculating income tax deductions. The current system calculates your income tax deduction based on the total exemptions you have identified on your TD1 tax form. Under the Government of Canada pension system the exemption amount will be placed within a range and the income tax will be calculated based on the midpoint of that range. This is the same method used to calculate income tax for public service and RCMP retirees.

Your Pension Direct Deposit Statement

You will continue to receive an annual direct deposit statement in January summarizing pension payment amounts and deductions. In addition, if there are changes to your monthly pension payment of +/- $2 at any time during the year, you will receive a direct deposit statement confirming the change.

Note: If an overpayment is being recovered from your pension, it will no longer be specifically listed on your direct deposit statement as a deduction. However, the amount will be included in the total Deductions field box.

You can choose to receive electronic versions of your direct deposit statement by:

  1.       Applying for direct deposit into your bank account (see section below) and
  2.       Signing up for epost (see section below).

Direct Deposit

If you have not done so already, you may wish to register for direct deposit of your monthly pension payment. 

Prior to January 3rd, 2017

You can request a copy of the direct deposit form, from Monday to Friday between 8:00 a.m. and 16:00 p.m. (local time), by contacting 1-800-267-0350.

After January 3rd, 2017

You can request a copy of the form by contacting the Government of Canada Pension Centre (see contact information below).

If you have already signed up for direct deposit, there is no need to re-apply.

As a retired member, what is an epost account, and how do I get one?

Retired members will continue to have access to epost, Canada Post’s secure online delivery service that offers a paperless alternative to receiving pension documents by mail. Pension documents will then arrive in your epost mailbox as soon as they are issued.

For more information about registering for an epost account, please visit the Canada Post's epost website.

Additional Information

Single Banking Account

If you receive benefits from another federal employee pension plan (i.e. public service or RCMP), your monthly benefit payments from the CAF will be deposited into the bank account that currently receives your public service or RCMP pension payment.

Example

Frank is a former CAF member who took a public service job after releasing from the CAF. As a result he also has a public service pension.

Currently, his public service pension benefit is deposited into bank account A. His CAF pension benefit is deposited into bank account B.

Starting in January 2017, both of Frank’s pension benefit payments will be deposited into bank account A.

If your public service or RCMP pension is deposited to a different bank account than your current CAF pension, and you wish to have all payments deposited into the same account as your CAF pension payment, please contact your public service (1-800-561-7930) or RCMP (1-855-502-7090) pension administrator prior to December 2016.

Single Mailing Address

If you receive benefits from another federal employee pension plan (i.e. public service or RCMP), the postal address for your CAF pension will be changed to that of your public service or RCMP pension account.

If you would like to change the address information for your public service or RCMP pension, please contact your or public service (1-800-561-7930) or RCMP (1-855-502-7090) pension administrator prior to December 2016.

Changes to Survivor/Child Payments

If you (survivor, guardian) receive a monthly pension benefit payment for dependent children:

  • Currently, benefits for dependent children are combined and sent to you in one monthly cheque/deposit.
  • Starting in January 2017, under the Government of Canada pension system, you will receive separate monthly cheques/deposits for each dependent child.

The total amount of the benefits will not change; only the fact that you will receive multiple cheques/deposits instead of one.

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