Casualty Support

What is the Joint Personnel Support Unit?

For those Canadian Armed Forces (CAF) personnel who have a medical condition that limits their full involvement in their trade or occupation, there are important support mechanisms in place, including the existence of a CAF unit that focuses on their needs. The Joint Personnel Support Unit (JPSU) provides personal administrative support and programs to ill or injured CAF members of the Regular and Reserve Force who have a medical condition that precludes them from returning to their normal place of duty for a period of six months or more.

A total of 24 Integrated Personnel Support Centres (IPSCs) and seven satellite centres make up the Joint Personnel Support Unit. These support centres and their satellite locations provide one-on-one contact and support for serving and former CAF personnel, their families and the families of the fallen.

Through the coordination and facilitation of integrated support services, the support unit and its support centres provide access to available benefits, programs, and family services, allowing ill and injured CAF members and their families to focus on recovery and reintegration.

What services are available for CAF members through the Joint Personnel Support Unit?

In addition to the medical care and treatment provided by Canadian Forces Health Services, CAF members have access to the following key services and support through the JPSU:

  • Return to Duty coordination
  • Advocacy services are provided to ensure that injured and ill members receive the appropriate support and benefits, as well as their families and families of the fallen
  • Mobility assistance
  • Adapted physical fitness programs for individuals
  • Soldier On
  • Vocational rehabilitation
  • Peer-support including Injured Serviceperson’s Network (ISN), Operational Stress Injury Social Support (OSSIS), and Helping Our Peers by Providing Empathy (HOPE)
  • Support in accessing CAF, SISIP and Veterans Affairs compensation and benefits
  • Transition Services for those being released from the CAF
  • Civilian employment facilitation including priority hiring within the federal Public Service for those eligible
  • Administrative support to families of the fallen
What benefits are administered through the JPSU and IPSCs?

The following benefits described in Chapter 211 of the Compensation and Benefits Instruction (CBI) are administered through the IPCS.

211.01 - Home Modifications Benefit
211.015 - Home Modifications Move Benefit
211.02 - Vehicle Modifications Benefit
211.03 - Home Assistance Benefit
211.04 - Attendant Care Benefit
211.05 - Caregiver Assistance Benefit
211.06 - Spousal Education Upgrade Benefit
211.07 - Next of Kin Travel Benefit

Note that for the benefits described in sections 211.04, 211.05 and 211.06, the member must have suffered a permanent catastrophic impairment during operation in Afghanistan from 01 April 2011 onwards. The member may also be eligible if the impairment, again incurred during operations in Afghanistan, is temporarily catastrophic or non-catastrophic, but the member reasonably and necessarily needs the benefit.

Additionally, the IPSC can assist members of the Reserve Force and their units with the processing of requests for:

  • Reserve Force Compensation (CBI 210.72) can be provided to a Class A, B, or C Reserve Force member who suffers an injury, disease, or illness which is attributable to military service and prevents them from being employed in their civilian or military position.
  • Extension of Class C Service (CBI 210.72) which can be done when a Reserve Force member is diagnosed as being incapacitated by a medical officer as a result of injury or illness while serving on Class C service for the purpose of special duty service.
What support can a CAF member’s family receive through the Joint Personnel Support Unit?

The inclusion of family members in the overall recovery, rehabilitation, and reintegration process is very important.  As well, it is known that in many cases, the illness or injury of the CAF member can have a significant impact upon the family. In order to assist the family in this regard, there are a range of services available at the IPSC.

The Family Liaison Officer is a trained Military Family Resource Centre (MFRC) Social Worker who is located within the IPSC, connecting both Centres to ensure that the widest variety of support is offered to families of CAF personnel who are coping with an illness, injury or special need. Family Liaison Officers can provide the following services:

  • Confidential individual, family or group counselling;
  • Referrals to mental health services for adults and children;
  • Access to education and prevention-based programs in the community;
  • Short-term individual or group support for families of ill, injured and deceased CAF personnel; and
  • Outreach support to families in the surrounding area.


Casualty Support Child Care

Families of CAF personnel who are ill, injured or who have died while serving in any capacity, have access to Casualty Support Child Care. This service is available to:

  • Facilitate spousal attendance/participation at medical, mental health or social support service appointments that will aid in the recuperation of CAF personnel;
  • Provide respite for families of CAF personnel who are ill, injured, or have died while serving in any capacity;
  • Enable families to participate in repatriation services; and
  • Support families through the funeral and bereavement process.


Designated Assistant (DA) services

A DA will be assigned to the Regular or Reserve Force member and/or his/her family in the event of the member’s very serious illness/injury or death. The DA’s role is to be the vital link between the CAF and the member, the member’s family, the personal representative or a substitute decision maker.

The DA is responsible to the Commanding Officer and will act as the CAF representative to the member’s family and the family ambassador towards the Chain of Command (CoC). He/she ensures that the member and/or the family are informed of the benefits and services to which they are entitled and helps to obtain them. The DA also assists next of kin (NOK) with travel arrangements and claims.


OSISS (Operational Stress Injury Peer Support)

OSISS provides a Family Peer Support Coordinator at many support centres, and they run regular meetings, and drop-ins for family members. A Family Peer Support Coordinator can support you with avenues of education on OSIs. They can provide hope and acceptance from someone who has walked a little in your shoes. Family Peer Support Coordinators are networked with community resources and can connect family members to the resources of their choice.

Do CAF members need to be posted to the Joint Personnel Support Unit to receive support and services from a support centre?

No. All ill and injured Canadian Armed Forces personnel, as well as their supervisors and chain of command, are welcome at the local support centre at any time. Support will be provided to all CAF members, regardless of parent unit as long as they meet the criteria for eligibility.

Do CAF members who come to a support centre on a walk-in basis receive the same services as those members posted to the Joint Personnel Support Unit (JPSU)?

Yes, CAF members who seek assistance from a support centre receive the same services as those posted to the JPSU, as long as those CAF members meet the eligibility criteria. For example, if a CAF member is ill or injured, but is still able to work at their regular position they can take full advantage of benefits and services coordinated through the support centre by coming in for walk-in or scheduled appointments with Services Section staff, but may not be eligible or require Return to Duty support. 

Should a walk-in CAF member, who isn’t posted to the JPSU, arrive at a support centre, they meet with the first available Services Coordinator, who reviews their information, and can then advise them on available benefits and services, and how to go about obtaining them.  

How does a CAF member get posted to the Joint Personnel Support Unit?

A posting to JPSU is based upon the recommendation of a medical officer and unit Commanding Officer. Each request for posting to the JPSU is considered on a case by case basis. As a general guideline, injured or ill Regular Force personnel who have permanent medical limitations or temporary medical limitations for a period of six months or longer, which restrict their employment, should be considered for posting to the JPSU.

To be posted to the JPSU, a Reserve Force member must be on Reserve Force Compensation (RFC) or Extension of Class C Service, due to an illness or injury attributed to service, and expected to last for a period of 6 months or more.  The posting is also at the discretion of the Reserve unit Commanding Officer.  Such personnel can sometimes be retained at their unit, though the unit would need to ensure that they can provide the proper support and administration.

What is the value of being posted to the Joint Personnel Support Unit?

Injured and ill members posted to JPSU are provided with supportive leadership enabling them to focus on their recovery.  The JPSU is committed to enhancing the return to active duty as its first priority, and in those cases where a return to duty is not forecasted, then towards developing and supporting a successful transition plan.

Contact your local Integrated Personnel Support Centre (IPSC)

National Headquarters

Telephone:

  • Toll Free:
    • 1-800-883-6094
  • National Capital Region:
    • 613-995-1457
  • Worldwide via the Military network at:
    • CSN 995-1457
  • TTY/TDD:
    • 1-800-467-9877

Notes:

  • To speak with a representative, please call Monday to Friday from 08h00 to 17h00 EST. All calls are confidential. Telephone messages will be responded to during the same day and/or by the next business day.
  • A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate

Email:
DCSM-DGSB@forces.gc.ca

Mailing Address:
National Defence Headquarters
Joint Personnel Support Unit
101 Colonel By Drive
Ottawa, Ontario
K1A 0K2

Pacific Region (Chilliwack, Comox, Esquimalt, Vancouver)

Pacific Region

Esquimalt

Telephone:
250-363-4477

Location:
30 Commander's Walk, HMCS Naden,
2nd Floor, Building N30,
Victoria, BC

Mailing Address:
IPSC Esquimalt,
PO Box 17000, Station Forces,
Victoria, BC
V9A 7N2

Comox

Telephone:
250-339-8211 ext 7300

Location:
Building 314, (Behind Canex Building)
1615 Military Row
Lazo, BC

Mailing Address:
IPSC Comox
PO Box 1000, Station Main
Lazo, BC
V06 2K0

Vancouver

Telephone:
604-225-2520  ext 2670

Location:
4050 West 4th Avenue
Vancouver, BC

Mailing Address:
IPSC Vancouver
4050 West 4th Avenue
Vancouver, BC
V6R 1P6

Vancouver-Satellite Chilliwack

Telephone:
604-858-1011 ext 6106

Location:
5535 Korea Rd
Chilliwack, BC

Mailing Address:
IPSC Chilliwack
5535 Korea Rd
Chilliwack, BC
V2R 5P2

Alberta and Northern Canada Region (Calgary, Cold Lake, Edmonton, Wainwright)

Alberta and Northern Canada Region

Calgary

Telephone:
403-410-2351  ext  2723

Location:
Inside The Military Museum
4520 Crowchild Trail SW
Calgary, AB
T2T 5J4

Mailing Address:
IPSC CalgarySir General Arthur Currie Building
4225 Crowchild Trail SW
Calgary, AB
T3E 1T8

Cold Lake

Telephone:
780-840-8000  ext  8215

Location:
Garrison Cold Lake
Building 870, Queensway
Cold Lake, AB

Mailing Address:
IPSC Cold Lake
PO Box 6550, Station Forces
Cold Lake, AB
T9M 2C6

Edmonton

Telephone:
780-973-4011  ext  6670

Location:
Building 201, Gothic Line Cr
Garrison Edmonton, AB

Mailing Address:
IPSC Edmonton
Building 201, Gothic Line Cr
PO Box 10500, Station Forces
Edmonton, AB
T5J 4J5

Wainwright

Telephone:
780-842-1363  ext  1096

Location:
Building 688, Perimeter Rd
Denwood, AB

Mailing Address:
IPSC Wainwright
General Delivery, Station Main
Denwood, AB
T0B 1B0

Prairie Region (Moose Jaw, Shilo, Winnipeg)

Prairie Region

Shilo

Telephone:
204-765-3000 ext 3714

Location:
Building L106, CFB Shilo
Shilo, MB

Mailing Address:
IPSC Shilo
Building L106Box 5000 Station Main
Shilo, MB
R0K 2A0

Winnipeg

Telephone:
204-833-2500  ext  4658

Location:
Bldg 139, Rm 202, 17 Wing
Winnipeg, MB

Mailing Address:
IPSC Winnipeg
PO Box 17000 Station Forces
Winnipeg, MB
R3J 1E9

Prairie Region-Detachment Moose Jaw

Telephone:
306-694-2222  ext  5544

Location:
Bldg 64 Nato Dr - 15 Wing
Moose Jaw, SK

Mailing Address:
IPSC Detachment Moose Jaw
15 Wing Moose Jaw Bldg 64 - Nato Dr
PO Box 5000 Station Main
Moose Jaw, SK
S6H 7Z8

Eastern Ontario Region (Kingston, North Bay, Ottawa, Petawawa, Trenton)

JPSU Eastern Ontario Region

IPSC Kingston

Telephone:
613-687-5511  ext 3504

Location:
Unit 1 - 496 Discovery Ave,
Kingston ON,
K7K 2X3

Mailing Address:
IPSC Kingston
496 Discovery Ave,
Kingston, ON
K7K 7E9

IPSC Ottawa

Telephone:
613-945-6600  ext  3014

Location:
1745 Alta Vista Dr
Ottawa, ON
K1A 0K6

Mailing Address:
IPSC Ottawa
1745 Alta Vista Dr
Ottawa, ON
K1A 0K6

IPSC Petawawa

Telephone:
613-687-5511  ext 3504

Location:
Building P-142, 30 Simmonds Parade Square
Garrison Petawawa, ON
K8H 2X3

Mailing Address:
IPSC Petawawa
PO Box 9999, Station Main
Petawawa, ON
K8H 2X3

 IPSC Trenton

Telephone:
613-392-2811  ext  7454

Location:
Building 649, 50 Canso Ave
CFB Trenton, ON
K0K 3W0

Mailing Address:
IPSC Trenton
PO Box 1000, Station Forces
Astra, ON
K0K 3W0

IPSC Petawawa-Satellite North Bay

Telephone:
705-494-2011  ext  2589

Location:
Building 7A Rm 203
14 Uxbridge Dr, 22 Wing
North Bay, ON

Mailing Address:
IPSC Satellite Detachment North Bay
General Delivery, Station Main
Hornell Heights, ON
P0H 1P0

Southern Ontario Region (Borden, London, Meaford, Toronto)

JPSU Southern Ontario Region

 IPSC Borden

Telephone:
705-424-1200  ext  203

Location:
Bldg O-125 rm 115
Borden, ON

Mailing Address:
IPSC Borden
73 Rue Coronel Rd
CFB Borden, ON
L0M 1C0

IPSC London

Telephone:
519-660-5275 ext 5332

Location:
Bldg 54 Wolseley Barracks
701 Oxford St East
London, ON

Mailing Address:
IPSC London
701 Oxford St East, Bldg 54 Wolseley Barracks
London, ON
N5Y 4TY

IPSC Meaford

Telephone:
519-538-1371  ext  6839

Location:
Bldg M-165 CRTC Meaford
Meaford, ON

Mailing Address:
IPSC Meaford
139152 Valour Rd RR#2
Meaford, ON
N4L 0A1

IPSC Toronto

Telephone:
416-633-6200  ext  2674

Location:
1 Yukon Lane
Toronto, ON

Mailing Address:
IPSC Toronto
1 Yukon Lane
Toronto, ON
M3K 0A1

Quebec Region (Bagotville, St. Jean, Valcartier)

JPSU Quebec Region

 IPSC Bagotville

Telephone:
418-677-4000  ext  4551

Location:
3 Escadre de Bagotville
Edifice 390, rue Cornerbrook

Mailing Address:
IPSC Bagotville
Succursale 5000 Alouette
Bagotville, QC
G0V 1A0

 IPSC St. Jean-sur-Richelieu/Montreal

Telephone:
877-602-8282  option 2

Location:
320,  boul du Seminaire Nord, Suite 002
Saint-Jean-sur-Richelieu, QC
J3B 5K9

Mailing Address:
IPSC Saint-Jean-sur-Richelieu/ Montreal
Garnison Saint-Jean-sur-Richelieu
C.P. 100 Succ. Bureau-Chef
Richelain, QC
J0J 1R0

 IPSC Valcartier

Telephone:
418-844-5000  ext 8282

Location:
Édifice 534, local 119
C.P. 1000 Succursale Forces
Courcelette, QC

Mailing Address:
IPSC Valcartier
Édifice 534, local 119
C.P. 1000 Succursale Forces
Courcelette, QC
G0A 4Z0

 

New Brunswick and Prince Edward Island Region (Charlottetown, Gagetown, Moncton)

New Brunswick and Prince Edward Island Region

Moncton-Satellite Charlottetown

Telephone:
902-370-4723

Location:
Jean Canfield Bldg, Rm 106A
191 Great George St.
Charlottetown, PE

Mailing Address:
IPSC Detachment Charlottetown
191 Great George St. Box 13
Charlottetown, PE
C1A 4L2

Gagetown

Telephone:
506-422-2000  ext  3557

Location:
Bldg A-338, Champlain Avenue 5
CDSG, Gagetown
Oromocto, NB

Mailing Address:
JPSU NB-PE Region, IPSC Gagetown
PO Box 17000, Station Forces
Oromocto, New Brunswick
E2V 4J5

Moncton

Telephone:
506-806-5500  ext  5607

Location:
Bldg 47 Rm 104 - 299 Park Street
Moncton, NB

Mailing Address:
JPSU NB-PE Region, IPSC Moncton
PO Box 6100 Station LCD 1
Moncton, NB
E1C 9L4

Nova Scotia and Newfoundland and Labrador Region (Gander, Greenwood, Halifax, St. John's, Sydney)

Nova Scotia and Newfoundland and Labrador Region

Halifax

Telephone:
902-722-1908

Location:
Garrison Halifax, Bldg WP-114
6343 Hawk Terrace
Halifax, NS

Mailing Address:
IPSC Halifax
6343 Hawk Terrace
Halifax, NS
B3L 4T4

St. John's

Telephone:
709-733-3839

Location:
115 The Boulevard
St. John's, NL
A1A 0P5

Mailing Address:
IPSC St. John's
PO Box 2028
St. John's, NL
A1C 6B5

St John's-Satellite Gander

Telephone:
709-256-1703  ext  1164

Location:
Bldg 154, 9 Wing Canberra Dr.
Gander, NL

Mailing Address:
IPSC Gander
PO Box 6000 Station
Gander, NL
A1V 1X1

Halifax-Satellite Greenwood

Telephone:
902-765-1494  ext  5701

Location:
MFRC Building 8324 School Rd
Greenwood, NS

Mailing Address:
IPSC Detachment Greenwood
MFRC Building 8324 School Rd, 14 Wing Greenwood
PO Box 5000 Station Main
Greenwood, NS
B0P 1N0

Halifax-Satellite Sydney

Telephone:
902-563-7100  ext  7138

Location:
10 Garrison Rd
Victoria Park
Sydney, NS

Mailing Address:
IPSC Detachment Sydney
Sydney Armouries
Oglivie Bldg Room 232
PO Box 99000, Station Forces
Halifax, NS
B3K 5X5

Your IPSC works with these Partner organizations to serve you better:

  • Veterans Affairs Canada
  • Director Military Family Services
  • SISIP Vocational Rehabilitation
  • Personnel Support Programs
  • CAF Health Services
  • Base and Wing Partners (Personnel Selection Officers, Chaplains and more)

Additional information on all of the programs, benefits, and services offered or coordinated through the JPSU can be found in The Guide to Benefits, Programs, and Services for Serving and Former Canadian Armed Forces Members and their Families.

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