IPSC Services Manager:
Toll Free: 1-800-883-6094
National Capital Region: 613-995-1457
List of Integrated Personnel Support Centres
Director Casualty Support Management (DCSM)
National Defence Headquarters
Joint Personnel Support Unit
101 Colonel By Drive
Ottawa, Ontario K1A 0K2
Casualty Support Management consists of providing support and services to ill and injured military personnel, serving and retired, their families and the family of the deceased, provided by Joint Personnel Support Unit (JPSU).
Joint Personnel Support Unit (JPSU) - Integrated Personnel Support Centre (IPSC)
Joint Personnel Support Unit (JPSU), with its headquarters in Ottawa, is comprised of eight regional command elements, and 30 Integrated Personnel Support Centres (IPSCs) and satellites that provide service delivery across Canada.
Mission: Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel and their families.
Programs and Services
The Canadian Armed Forces is committed to providing integrated support that promotes rehabilitation, reintegration and recovery through a series of programs and services as outlined below.
HOPE (Helping Others by Providing Empathy)
The HOPE Program provides trained and confidential peer support by volunteers to military members and/or families who have lost a loved one who was a member of the Canadian Armed Forces. The loss can be related to military service or any type of death.
We invite you to consult the section dedicated to HOPE within:
The Guide to Benefits, Programs, and Services for the ill, injured or deceased member..
Injured Soldier Network
An illness or injury can be a life changing experience. CAF personnel face unique challenges on their road to recovery regardless of the illness or injury. The Injured Soldier Network (ISN) links physically ill and injured CAF personnel, both Regular and Reserve, with trained and certified ISN peer volunteers.
How to become an ISN Volunteer
If you are still serving or have been released from the CF and have experienced a physical illness or injury and have a desire to help others, you could become an ISN peer support volunteer. We provide training to enable you to assist others with the skills and knowledge you acquired as you went through the recovery process.
Contact your local IPSC , call 1-800-883-6094 or write us at ISN-RSB@forces.gc.ca
Operational Stress Injury Social Support (OSISS)
The OSISS Program is a partnership program between the Department of National Defence and Veterans Affairs Canada.
Its vision is: To be an exemplary model of standardized peer support to Canadian Armed Forces (CAF) members, Veterans and their families. The goal is to ensure that when peers enter the gateway of peer support, they reap the benefits of the programs and services that can assist them in their recovery.
We invite you to visit the OSISS website for more information.
Reserve Force Compensation
Should a member of the Reserve Force, while on Class A, B or C Reserve service, suffer an injury, disease or illness which is attributable to military service, and should this injury, disease or illness continue beyond the period of service during which it occurred, the member is entitled to compensation equivalent to the rate of pay established for the member’s rank and class of service at the time the member was serving.
Please refer to the Reserve Force Compensation document below for the full spectrum of information.
Reserve Force Compensation
Should a member of the Reserve Force, while on Class "A","B" or "C" Reserve Service, suffer an injury, disease or illness which is attributable to military service, and should this injury, disease or illness continue beyond the period of service during which it occurred, the member is entitled to compensation equivalent to the rate of pay established for the member’s rank and class of service the member was serving at the time of the injury, disease or illness. The period of reserve service during which the injury, disease or illness occurred should terminate as originally scheduled.
Investigation. In all cases where compensation for an injury is considered payable, an investigation in the format of form DND 2398 shall be ordered by the CO. If it addresses all the CO’s concerns, completion of the DND 2398 will constitute the investigation required by CFAO 24-6.
The DND 2398 shall be initiated and staffed by the member’s unit through the normal Chain of Command to DCSM 2 for review and adjudication. The investigation should reach DCSM 2 as soon as possible, but no later than three months following the termination of the class of reserve service which the injury, disease or illness occurred.
The DND 2398 form is available electronically through the Defence Forms Catalogue on the DWAN at http://imgapp.mil.ca/DFC2/
Entitlement/Limitations. When a reservist is deemed eligible for compensation during a period of injury, Reserve Force Compensation (RFC) will be compensated until the reservist:
- is released from the Reserve Force;
- resumes active participation in the Reserve Force;
- is able to return or seek civilian employment;
- able to resume full-time attendance at an educational institution; or
is no longer incapacitated as determined by a medical authority.
Rate of Compensation.
Compensation will be based on the reservist’s rate of pay on the date of the injury (or diagnosis).
Ref: CBI 210.72 (available on the Intranet only)
Return to Work
The Canadian Armed Forces Return-To-Work (RTW) Program applies to members of the Regular Force (Reg F) and the Primary Reserve (P Res).
The objective is to facilitate the restoration of the physical and mental health of injured or ill members by helping them reintegrate into the workplace as soon as medically possible.
We invite you to consult the Return-to-Work Program website for more information.
We also invite you to consult:
The Guide to Benefits, Programs, and Services for Serving and Former Canadian Forces Members and their Families.
Special Duty Area (SDA) / Special Duty Operations (SDO)
A Special Duty Area (SDA) is an area outside Canada where members of the Canadian Armed Forces have been deployed, or will be deployed, as part of an operation of a type identified below and the Minister of National Defence is of the opinion that that deployment has exposed or may expose those members to conditions of elevated risk.
A Special Duty Operation (SDO) is an operation that is of a type identified where members of the Canadian Forces have been deployed, or will be deployed, as part of that operation; and the Minister of National Defence is of the opinion that that deployment has exposed or may expose those members to conditions of elevated risk.
Please refer to the Veterans Affairs webpage (Disability Benefits in Respect of Wartime and Special Duty Service – The Insurance Principle for further information.
Canadian Armed Forces (CAF) Transition Services
Canadian Armed Forces (CAF) Transition Services assist members of the CAF who have been or will be released in making the transition to the civilian workforce. This transition program encourages prospective employers, including private and public sector organizations, to consider providing employment opportunities to releasing CAF members.
All serving or former members who have been honorably released and qualified in their occupation are eligible.
We invite you to consult the CAF Transition Services website for more information.
Soldier On is a Canadian Armed Forces program that supports serving and former service personnel to overcome their physical or mental health illness or injury through sport and physical activity. This re-introduction to an active lifestyle provides the member with opportunities to develop new skills, build confidence in their abilities and meet peers with similar challenges. Many service personnel credit Soldier On with helping them to accept their new normal, realizing their full potential and finding new ways to Soldier On.
Discover the many ways we support ill and injured members by consulting the Soldier On Internet website.
National Military Cemetery
The National Military Cemetery is dedicated to the members of the Canadian Armed Forces, former services, and Canada’s Merchant Navy who have honourably served their nation in peace and in war, at home and abroad, and are now at rest.
We invite you to consult the National Military Cemetery website for more information.
A series of publications have been written in support of casualty support, as follows:
The Guide to Benefits
The purpose of The Guide is to provide serving and retired regular and reserve force members as well as their families with an overview of the benefits, programs and services to which they may be entitled in the event of a member becoming disabled, ill, injured or deceased while serving in the Canadian Armed Forces (CAF).
View The Guide to Benefits, Programs and Services for Serving and Former Canadian Armed Forces Members and their Families
Designated Assistant (DA) Guide
The purpose of this guide is to help you fulfill your role and responsibilities as a Designated Assistant with regards to a member who is injured, ill, deceased or missing and/or the member’s family.
View the DA Guide
Caring for our Own
Caring For Our Own organizes the programs and services offered by the government into an integrated system of care and support for both ill and injured CAF personnel and their families. The care programs and services are offered in three phases: recovery, rehabilitation and reintegration. These progressive phases make available all the care needed to assist ill or injured personnel in returning to work or releasing.
View the Caring for our Own Publication
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