IPSC Services Manager:
Toll Free: 1-800-883-6094
National Capital Region: 613-995-1457
List of Integrated Personnel Support Centres
Director Casualty Support Management (DCSM)
National Defence Headquarters
Joint Personnel Support Unit
101 Colonel By Drive
Ottawa, Ontario K1A 0K2
Casualty Support Management consists of providing support and services to ill and injured military personnel, serving and retired, their families and the family of the deceased, provided by Joint Personnel Support Unit (JPSU).
Joint Personnel Support Unit (JPSU) - Integrated Personnel Support Centre (IPSC)
Joint Personnel Support Unit (JPSU), with its headquarters in Ottawa, is comprised of eight regional command elements, and 30 Integrated Personnel Support Centres (IPSCs) and satellites that provide service delivery across Canada.
Mission: Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel and their families.
Programs and Services
The Canadian Armed Forces is committed to providing integrated support that promotes rehabilitation, reintegration and recovery through a series of programs and services as outlined below.
HOPE (Helping Others by Providing Empathy)
The HOPE Program provides trained and confidential peer support by volunteers to military members and/or families who have lost a loved one who was a member of the Canadian Armed Forces. The loss can be related to military service or any type of death.
We invite you to consult the section dedicated to HOPE within:
The Guide to Benefits, Programs, and Services for the ill, injured or deceased member..
Injured Soldier Network
An illness or injury can be a life changing experience. CAF personnel face unique challenges on their road to recovery regardless of the illness or injury. The Injured Soldier Network (ISN) links physically ill and injured CAF personnel, both Regular and Reserve, with trained and certified ISN peer volunteers.
How to become an ISN Volunteer
If you are still serving or have been released from the CF and have experienced a physical illness or injury and have a desire to help others, you could become an ISN peer support volunteer. We provide training to enable you to assist others with the skills and knowledge you acquired as you went through the recovery process.
Contact your local IPSC , call 1-800-883-6094 or write us at ISN-RSB@forces.gc.ca
Operational Stress Injury Social Support (OSISS)
The OSISS Program is a partnership program between the Department of National Defence and Veterans Affairs Canada.
Its vision is: To be an exemplary model of standardized peer support to Canadian Armed Forces (CAF) members, Veterans and their families. The goal is to ensure that when peers enter the gateway of peer support, they reap the benefits of the programs and services that can assist them in their recovery.
We invite you to visit the OSISS website for more information.
Reserve Force Compensation
Reserve Force Compensation During a Period of Injury, Disease or Illness (RFC) Application - Process
When applying for RFC, the following process must be followed:
- The member reports the service-related injury or illness to the Chain of Command;
- The Chain of Command completes the CF 98 and forwards this report to DCSM;
- The Chain of Command also completes a DND 663 to report a Hazardous Occurrence to the Director General Safety (if applicable);
- If there is a loss of wages due to a service-related injury or illness, and the member opts to seek compensation through the CAF, the Unit and Medical Officer complete form DND 2398 – Reserve Force Compensation Claim and forwards the application (scanned copy to DCSM) and the original version up the Chain of Command for further review and recommendation.
- When received, DCSM reviews and adjudicates the RFC request and forwards the decision to the member’s Unit and Chain of Command.
If the RFC request is approved, a DCSM Msg will be issued with compensation instructions. If the RFC request is denied, a letter from DCSM to the Chain of Command is sent explaining the reasons for denial.
Completion of the DND 2398 – Application for Reserve Force Compensation During a Period of Injury, Disease or Illness
Part I – Personal Information
Part II – Narrative
An Assisting Officer or supervisor is to provide an explanation of the cause/event and contributing factors surrounding the injury, disease or illness. Should additional information be required, an attached letter can be included. Additionally, a copy of the CF 98 should be included if available. Please ensure that this section is completed by the Assisting Officer and not the injured Reservist.
Part III – Determination
Answer both questions yes or no. Explanation and/or substantiation may be required.
Part IV – Entitlement to RFC
Give the last date that the member was employed and explain the reason if he has continued to employed during the period of incapacitation.
Part V – Assisting Officer’s Certification.
Name and contact number required.
Part VI – Commanding Officer’s recommendation.
Recommendation and period of RFC requested.
Part VII – Brigade/Group Commander’s recommendation.
Attach letter of recommendation.
Part VIII – Command/Division Commander’s recommendation.
Attach letter of recommendation.
Annex A – Medical Doctor’s Statement.
Part 1 - Authorization to release medical information
This part is completed by the member that authorizes release of medical information to his Commanding Officer for the purpose of requesting Reserve Force Compensation during a period of injury, disease or illness IAW CBI 210.72.
Part 2 - Medical doctor’s statement
This part is completed by the Medical Authority (MO, Nurse Practitioner, PA)
- What are the Medical Employment Limitiations (MELs)? In this section the Medical Authority indicates the MELs.
- Is this injury, disease or illness attributable to military service? The test used to determine eligibility for compensation is whether the injury sustained was attributable to the performance of service (Class A, B or C Reserve service) and not whether the person was on duty.
Whether or not an injury is attributable to military service must be decided on a case by case basis. It is important not to automatically assume that because an individual is on duty, any injury, disease or illness that affects the member is automatically attributable to service.
Example: A Reservist suffers a heart attack while on Class B at work, this event is not attributable to service unless it can be shown that the heart attack was caused in whole or part due to a work related reason.
DCSM is the authority that determines whether an injury is attributable to military service, this is done with the recommendation of the Chain of Command through the Summary Investigation, the CF 98 and any other pertinent documents submitted with the RFC request. Should the Medical Authority not agree that the injury/illness is attributable to military service, he should annotate the Annex A accordingly and DCSM will contact the doctor should additional information be required in order to adjudicate the RFC request.
- Sick Leave – Was the member on sick leave during the period of incapacitation? Indicate the period for which the member was on sick leave.
CF 2018/CF H Svcs Chit – Please attach the Med Chit to the Annex A if available.
Part 3 – Hospitalization
Self-explanatory, please indicate if the member was hospitalized and the date of hospitalization if applicable.
Part 4 – Medical treatment and period of incapacitation
Webster’s dictionary: to make incapable or ineffective; especially: to deprive of physical, moral, or intellectual strength.
The definition of incapacitation has always been a difficult one, some doctors see it as the member not able to do any type of work at all and others as not able to do their jobs.
For the purpose of Reserve Force Compensation – “ncapacitation means the period of time subsequent to the termination of the Reserve Force Service that a member of the Reserve Force, who suffers and injury or illness attributable to that service and is not able to be employed in his trade or perform the duties he was hired to perform or attend school on a full-time basis.
Enter date of incapacitation from and to, concrete dates are required, statement such as ongoing or present will simply delay the adjudication process.
- Is medically fit or able to return to full time military duties IAW MELs. As per above explanation.
- Is able to return or seek gainful civilian employment.
A member may be able to perform a civilian job that has similar physical demands and that permits period of absence for appointments and treatments. There is variability in civilian workplaces as to their ability to accommodate individuals with MELs. The multiple factors taken into consideration, when considering fitness to work in a civilian setting are the physical and cognitive demands, flexibility in work scheduling, ability to absorb absences from work, requirement for concentration and expectation to operate machinery or motor vehicle especially under medication. The member should be engaged in employment that he is reasonably suited by education, training or experience. While the type of employment is not specified, it would seem reasonable to take into consideration the particular skill and training of the individual, the type of employment previously held by this person, as well as the nature of the injury suffered by the individual.
Is able to resume full time studies.
The Government of Canada website defines Full-Time Student as a student enrolled in at least 60 per cent of a full-time course load (or 40 per cent for students with permanent disabilities), for a period of at least 12 consecutive weeks at a designated educational institution.
Part 5 – Return to Duty (RTD)
The RTD program is implemented when the MO feels that a member will benefit from a progressive reintegration into a CAF environment and should not be for the purpose of returning to his civilian employment.
Part 6 – Prognosis
- Enter the date of the next medical appointment. Please note that the end date for the period of incapacitation in para 4 should coincide or overlap in order for the member not to experience a break in RFC payments.
- Please enter the approximate end date of injury, disease or illness.
Enter any comments with regards to the AR/MEL (i.e. date PCat review sent to D Med Pol), name and contact number of Medical Authority.
Annex B – Member’s Statement
Requires completion for all RFC request.
Appendix 1 to Annex B – Employer’s Statement
This form is to be completed when the Reservist has civilian employment.
Annex C – Accounting Officer’s Statement
Require the rate of pay at the time of injury. Attach RPSR pay records if the Reservist has been employed during the period of incapacitation.
Annex D – Statement of member’s lost Class A training days.
Completed only for full-time students.
Return to Work
The Canadian Armed Forces Return-To-Work (RTW) Program applies to members of the Regular Force (Reg F) and the Primary Reserve (P Res).
The objective is to facilitate the restoration of the physical and mental health of injured or ill members by helping them reintegrate into the workplace as soon as medically possible.
We invite you to consult the Return-to-Work Program website for more information.
We also invite you to consult:
The Guide to Benefits, Programs, and Services for Serving and Former Canadian Forces Members and their Families.
Canadian Armed Forces (CAF) Transition Services
Canadian Armed Forces (CAF) Transition Services assist members of the CAF who have been or will be released in making the transition to the civilian workforce. This transition program encourages prospective employers, including private and public sector organizations, to consider providing employment opportunities to releasing CAF members.
All serving or former members who have been honorably released and qualified in their occupation are eligible.
We invite you to consult the CAF Transition Services website for more information.
Special Duty Area (SDA) / Special Duty Operations (SDO)
A Special Duty Area (SDA) is an area outside Canada where members of the Canadian Armed Forces have been deployed, or will be deployed, as part of an operation of a type identified below and the Minister of National Defence is of the opinion that that deployment has exposed or may expose those members to conditions of elevated risk.
A Special Duty Operation (SDO) is an operation that is of a type identified where members of the Canadian Forces have been deployed, or will be deployed, as part of that operation; and the Minister of National Defence is of the opinion that that deployment has exposed or may expose those members to conditions of elevated risk.
Please refer to the Veterans Affairs webpage (Disability Benefits in Respect of Wartime and Special Duty Service – The Insurance Principle for further information.
Soldier On is a Canadian Armed Forces program that supports serving and former service personnel to overcome their physical or mental health illness or injury through sport and physical activity. This re-introduction to an active lifestyle provides the member with opportunities to develop new skills, build confidence in their abilities and meet peers with similar challenges. Many service personnel credit Soldier On with helping them to accept their new normal, realizing their full potential and finding new ways to Soldier On.
Discover the many ways we support ill and injured members by consulting the Soldier On Internet website.
National Military Cemetery
The National Military Cemetery is dedicated to the members of the Canadian Armed Forces, former services, and Canada’s Merchant Navy who have honourably served their nation in peace and in war, at home and abroad, and are now at rest.
We invite you to consult the National Military Cemetery website for more information.
A series of publications have been written in support of casualty support, as follows:
The Guide to Benefits
The purpose of The Guide is to provide serving and retired regular and reserve force members as well as their families with an overview of the benefits, programs and services to which they may be entitled in the event of a member becoming disabled, ill, injured or deceased while serving in the Canadian Armed Forces (CAF).
View The Guide to Benefits, Programs and Services for Serving and Former Canadian Armed Forces Members and their Families
Designated Assistant (DA) Guide
The purpose of this guide is to help you fulfill your role and responsibilities as a Designated Assistant with regards to a member who is injured, ill, deceased or missing and/or the member’s family.
View the DA Guide
Caring for our Own
Caring For Our Own organizes the programs and services offered by the government into an integrated system of care and support for both ill and injured CAF personnel and their families. The care programs and services are offered in three phases: recovery, rehabilitation and reintegration. These progressive phases make available all the care needed to assist ill or injured personnel in returning to work or releasing.
View the Caring for our Own Publication
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