Emergency After-Hours Response Service

Contact the emergency service at 1 800-903-2342.

This emergency service is available to Department of National Defence housing occupants across the country when an emergency arises anytime outside of regular business hours. Emergency maintenance is limited to problems that affect health and safety, or that will cause significant damage to the home (e.g. furnace breakdown in winter, backed up sewers, etc.)

Process

When we receive an emergency call, we will determine if the request is in fact an emergency situation. If it is an emergency, our maintenance checklists will be used to help you resolve the problem.

If the emergency cannot be resolved in this manner, we will dispatch a contractor. The contractor will carry out the work, either ensuring that the problem is completely resolved, or by providing a safe, temporary solution until complete and permanent repairs can be undertaken the next business day. Complete repairs will be undertaken if it is possible to do so within a reasonable time frame (i.e. one hour.)

If we do not consider the matter an emergency, you will be advised to call the local Housing Services Centre the next working day.

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