Your questions and comments are important to us and we will address them as quickly as possible.
The answers to you questions may already be available on-line. We invite you to start by reading the Frequently Asked Questions (FAQs), where many of your questions may already have been answered. The Search function on the home page will also help you find specific information.
If you need more information, or you have not found what you are looking for:
Telephone: direct 613-992-0996toll free 1-888-272-8207
For pension-related inquiries for Canadian Armed Forces personnel:
Call (toll free): 1-800-267-0325; or
All other pension related questions can be directed to: firstname.lastname@example.org.
For inquiries about recruitment in, and employment with, the Canadian Armed Forces:
Call (Toll Free): 1-800-856-8488 or contact Recruitment Help.
For inquiries concerning military pay at release, including T4, payment of Canadian Armed Forces' Severance Pay and other Relevés:
Call (toll free):1-800-773-7705 or
For Canadian Forces Provost Marshal and Canadian Forces Military Police Group inquiries:
For support and services to ill and injured military personnel, serving and retired, their families and the families of the deceased.
Call (toll free): 1-800-883-6094
For compensation-related inquiries for Department of National Defence employees;
Call (toll free): 1-866-878-3598 or
For inquiries about civilian careers at Department of National;
For inquiries on services to injured and retired military members and their families;
Call (toll Free): 1-800-883-6094 or
To access the DLN please visit the appropriate site below.
For technical inquiries related to the DLN, please contact the DLN Helpdesk:
For inquiries on the Public Service Health Care Plan, which serves all Canadian Armed Forces pensioners, military members and civilians, Administered by Sunlife:
Call (toll free): 1-888-757-7427 or
For inquiries on the Service Income Security Insurance Plan, which provides financial products and services to both serving and released members of the Canadian Armed Forces and their families;
Call (toll free): 1-800-267-6681 or
Submit your inquiry online, by filling out this form.
For Canadian Armed Forces honours and recognition policy inquiries as well as inquiries about Canadian Armed Forces service medals;
Call (toll Free): 1-877-741-8332 or
Additional Contact Information for Honours and Recognition
For representatives of the media officially employed as reporters and duly commissioned by a recognized media organization – Submit a media query to the Media Liaison Office (MLO)
Call (toll free): 1-866-377-0811 or
Write to the MLO by submitting your query with this online form.
Media may also consult the following lists to contact the appropriate local public affairs officers;
For inquiries about:
National Defence Headquarters
101 Colonel By Drive, Ottawa, ON, K1A 0K2
Many Military Records are held by Library and Archives Canada (LAC). Visit Library and Archives Canada to find out more about records held at LAC or call (toll free): 1-866-578-7777.
For inquiries on Occupational Health and Safety within the Department of National Defence and the Canadian Forces:
Call: 613-992-4581 or 613-992-4582
If you are a DND employee or a CAF member and you've become aware of wrongdoing, you have a responsibility to report that wrongdoing under the PSDPA or the Canadian Forces Disclosure Process: Report a Wrongdoing.
If you are subjected to any form of reprisal for having come forward in good faith to report a wrongdoing, email or call the Internal Disclosure Office:
Hotline in North America: 1-866-236-4445
Hotline in Ottawa: 613-992-0356
The men and women of the Canadian Forces have demonstrated time and again that they will rise to any challenge. Let your Canadian Forces members know you appreciate their service by sending a message using this monitored message board.
Assistant Deputy Minister (Public Affairs)
Department of National Defence
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive Ottawa, Ontario, Canada
E-mail Address: email@example.com
Phone: 613-995-2534 / Toll free: 1-888-995-2534
TTY and/or TDD *: 1 800 467-9877
* A TTY --or Teletypewriter, also known as a TDD or Telecommunications device for the deaf-- is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by email to firstname.lastname@example.org, by calling 613-992-0996 or writing to:
Place de Ville
17th Floor, Tower B
112 Kent St.