TABLE OF CONTENTS

Introduction

1. The Year in Review

1. General
2. The Department of National Defence/DND (Civilian Employee) Official Languages Program
3. The Canadian Forces/CF Official Languages Program
4. The Common Military (CF)/Civilian (DND) Component of the Official Languages
5. Summary

2. Linguistic Capacity and Language of Work

1. General
2. DND (Public Service)
3. CF

3. Equitable Participation

1. General
2. DND (Public Service)
3. CF

4. Communications With and Services to the Public

1. General
2. Statistical Performance
3. Support to Military Linguistic Minority Communities

5. Satisfaction of the Public and Employees With Respect to Official Languages

1. General
2. Complaints - External
3. Complaints - Internal
4. Complaints - General
5. Audits and Reports

6. Monitoring and Information Systems Related to Official Languages

7. Second Language Training, Evaluation, Language of Instruction and Translation

1. General
2. DND (Public Service)
3. CF
4. Translation

8. Conclusion

Annexes:

•  Annex A - The Public Service Commission: Questionnaire Regarding Compliance with the Public Service Official Languages Exclusion Approval Order, 2004-2005

•  Annex B- National Defence Official Languages Program Initiatives and “Best Practices”

•  Appendix 1

• Annex C - The Official Languages Branch/PSHRMAC Review of the National Defence 2003-2004 Annual Review on Official Languages and the National Defence Response

•  Reply to the 2003-2004 Review of the Implementation of the Official Languages Program

•  The Official Languages Branch table of observations

•  The National Defence response

•  Annex D - CF Official Languages Information System II (OLIS II) Tables

•  Appendix 1

•  Appendix 2

•  Appendix 3

•  Appendix 4

•  Annex E Report Card - Summary of the Commissioner of Official Languages CF Official Languages Report Card and National Defence Comments

•  Report Card Guide